What we hold, and how we hold it.

Rendez is a private concierge service for couples in the New York / New Jersey metro area, including Jersey City, Hoboken, and Manhattan. When you sign up, you create an account with us; when you ask us to book an evening, we use a set of trusted partners (listed below) to do the work on your behalf. Rendez (operated by Scott Hom) is the entity behind the service. We can be reached at support@getrendez.com.

• Account information. Your email and name, set when you sign up with email and password or a Google sign-in.
• Taste profile.The cuisines, budget range, vibe, dietary preferences, and neighborhoods you choose during onboarding so we can plan evenings you’ll actually enjoy.
• Booking history. The date plans we generate, the reservations you authorize, and the outcomes of those calls.
• Payment metadata. Your Stripe customer ID and subscription status. Rendez never sees or stores your credit-card number. Stripe handles all card data directly.
• Call recordings. When our concierge calls a restaurant on your behalf, the call is recorded by our voice-calling provider for quality and dispute purposes. Recordings are retained for up to 30 days, then deleted.
• Device and usage analytics. When you visit our marketing site, we use a privacy-respecting product- analytics tool to understand which pages people read. You can decline this with the cookie banner, and we honor that choice.

To plan the evening you asked for and call the restaurant on your behalf.

To send you confirmations, reminders, booking status updates, plan suggestions, and follow-ups by email and, if you’ve opted in, by SMS text message. SMS frequency varies based on your reservation activity and is purely transactional. Up to 8 messages per month. We never send marketing or promotional text messages. Standard message and data rates from your carrier may apply. You can opt out of SMS at any time by replying STOP to any text message, or by toggling off SMS notifications in your account settings.

To handle billing (via Stripe).

To resolve disputes. If a restaurant says we never called or said something we didn’t, the recording is the source of truth.

To improve the service quietly, in aggregate. We don’t run ad-targeting and we don’t sell your information. We share data with the categories of subprocessors listed in §4 only as needed to deliver the service, under their respective privacy terms, not for advertising or for any third party’s independent use.

Each of these subprocessors is bound by their own published privacy policy and contracted to use your information only as needed to deliver the Rendez service. We share with them only what each category needs to do its job, and nothing more.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data is used solely to deliver the transactional messages you’ve consented to receive and is shared only with our SMS delivery subprocessor (Twilio) for that purpose.

Our concierge leads with the reservation request and, if the venue asks who’s calling, identifies itself as Rendez. The voice is synthetic. If anyone on the call asks whether they’re speaking with a human, the concierge will acknowledge it’s an automated agent and continue. How the concierge opens a call is described on our AI Disclosure page.

We are a party to every call we place on your behalf. New Jersey and New York are one-party-consent states for call recording, and we provide that consent. Recordings are stored by our voice-calling provider and retained for up to 30 days. We don’t sell recordings, share them with third parties for marketing, or use them to train models we deploy. Recordings are processed by our voice-calling and voice-synthesis providers under their respective terms; we direct them not to use recordings for purposes beyond delivering our service.

• Account and booking data: kept while your account is active. After you delete your account, we remove your data within a reasonable period, typically within 30 days.
• Call recordings: up to 30 days.
• SMS message records: message metadata (recipient phone number, timestamp, delivery status, and opt-in / opt-out state) is kept while your account is active and for 90 days after account deletion for compliance audit purposes. Message content is retained for 30 days for support and dispute resolution.
• Payment records: kept by Stripe per their retention policy; Rendez retains the customer ID until your account is deleted.
• Marketing analytics.Our analytics provider’s defaults (typically 12 months); shorter on request.

• Cancel or delete your account anytime from your profile.
• Decline analytics with the cookie banner, or close it later from the footer link.
• Opt out of SMS anytime by replying STOP to any text message, or by toggling SMS notifications off in your account settings. Opting out does not affect your other Rendez account features.
• Request a copy of, or deletion of, your data by emailing support@getrendez.com. We respond within 45 days, extendable as the law allows.

Rendez is based in New Jersey and serves the New York / New Jersey metro area. Wherever you live, you can ask us to access, correct, delete, or export the personal information we hold about you, and we’ll honor those requests. New Jersey residents have these rights under the New Jersey Data Privacy Act; we extend the same choices to everyone, regardless of where you live. We don’t sell your personal information, and we don’t use it for targeted advertising. To exercise any of these, email support@getrendez.com.

Rendez serves the New York / New Jersey metro area, but our website is publicly available. If you are a California resident, the CCPA gives you the right to know what we collect, request deletion, and opt out of sale. We don’t sell personal information, and we don’t share it with third parties for cross-context behavioral advertising. We use the categories of subprocessors listed in §4 only as needed to deliver the service. See that section for details. To exercise your other rights, email support@getrendez.com.

Rendez is intended for adults 18 and over. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it.

When we change this policy, we update the date at the top and notify active subscribers by email if the change is material. Material changes include changes to subprocessors, retention windows, the categories of data we collect, or your choices.